Payment
method:
Users can choose products according to their own
preferences and wishes, and place orders by cash on delivery.
If you need to return, you can refer to the
return agreement of the mall.
After receiving the goods, if you have any
questions, please contact our online customer service in time, we will serve
you 24 hours a day!
Logistics terms:
1, shipping costs:Free
shipping
2, delivery time
After the order is successfully placed, we will
arrange the goods according to the order in which the order is placed. The
delivery period is about 3 working days; the delivery is not limited to the
time delivery and delivery within the specified time period, and the delivery
service can be provided on Saturday, Sunday and national holidays.
3, arrival time
The arrival time after the order is completed is
about 7 -10 working days.
4, signing instructions
When placing an order, please leave the address
and contact telephone number that you can sign for.
When receiving the goods, please check the goods
on the spot, check whether the outer packaging is intact, whether the quantity
of the goods matches the order details, whether the shopping list is complete,
and do not provide the mobile phone packaging inspection before signing. If the
outer box seal is damaged or torn open, you have the right to choose to reject
it.
In the case that you cannot sign in person,
please entrust others to sign and strictly follow the second item. The delivery
courier is only responsible for dispatching the delivery item to the designated
address of the courier. Anyone at the address can sign for example, and the
counter is not guaranteed to be delivered to the designated person.
For risk reasons, your order cannot be modified
after the purchase is confirmed. Please also fill in the correct address and
phone number when placing your order. We are sorry for this inconvenience.
From now on, the stranded orders that cannot be
delivered due to insufficient information will be retained by the distributor
for 5 days. The Company will notify you by email, please reply to the email in
the mailbox or contact customer service. If no reply is received for the order
within 5 days, the Company will arrange to return it to the warehouse and
refund. Please understand the inconvenience herein brought to you.
Return & Refund
1) If the goods you ordered
are defective, you can request a full refund.
2) Regarding the return and refund method and conditions, please be
subject to the records of the relevant products in the sales page and the
ordering process.
3)The
goods you return must maintain the integrity of all goods, gifts, accessories,
packaging, and all accompanying documents or materials at the time of shipment.
If there is a physical invoice, it should be returned together with the
invoice, and you should sign the credit note and other documents required by
the relevant laws and regulations; otherwise, the Company refuses to accept
your return or refund request.
4) You understand and agree that when the Company needs to handle
refund for you if you request a return or exchange, or because the Company
cannot accept all or part of your order, or the contract is cancelled or loses
efficacy for any reason, the Company shall process on your behalf, documents
required by relevant laws and regulations, such as invoices or credit note.
FAQ on distribution
Q1: Can I specify the delivery time when placing
an order?
A1: According to the “Transportation Company” in
the order’s transportation information, it corresponds to different delivery
time.
Q2: How to complain the courier?
A2: According to the “Transportation Company” in
the order transportation information, the customer can contact their
corresponding local service hotline.
Q3: How long does it take to deliver?
A3: Under normal circumstances, it will be
delivered within 7 working days from the date of order release (excluding
Sunday).
Q4: What should I pay attention to when signing
for inspection?
A4: Please ensure that the outer packaging is
intact and the recipient can refuse to collect the goods with damaged package.
Q5: Do I need to provide certificate when
receiving the goods?
A5: No. The courier is only responsible for
sending the delivery item to the designated address of the express delivery
order. Anyone at the address can sign for example, the receptionist. It is not
guaranteed to be sent to the designated person.
Q6: My order was signed by someone else. What
should I do?
A6: If this happens, please contact the
corresponding courier company according to the “Transportation Company” in the
order transportation information. Please contact their local customer service.
Q7: How to check the status of the cooperation
vendor's delivery?
A7: Please check the corresponding courier company according to the “transport
company” in the order transportation information.
If
you are confused about the specific terms and delivery, please contact us at
service@gbdsx.com, our customer service will reply to you online all 24
hours a day, 7 days a week.